Support

Restoring your purchase

Sorcilume has one optional purchase, a permanent full game unlock. It is tied to your Apple Account, so reinstalling the app or moving to a new device does not cost you anything.

The game checks your entitlement each time it launches, so it usually restores itself. If it does not, open the unlock screen and tap Restore Purchases. That works even with no network catalog available. If it still does not unlock, email us and we will sort it out.

Lost progress

Progress is stored on your device in an encrypted save file, not on our servers. Deleting the app deletes that save, and we have no copy of it to restore. Your purchase is unaffected and can always be restored as described above.

Refunds

Purchases are handled entirely by Apple, so refunds go through Apple rather than through us. Visit reportaproblem.apple.com and sign in with the Apple Account that made the purchase. Tell us too if something about the game prompted it. That feedback is worth more to us than the sale.

Accessibility and feedback

If something in the game is hard to read, hard to hit, or hard to understand, we want to hear about it. Difficulty feedback is welcome as well. Both go to the same address above.